New report: Global service delivery model for the United Nations

Date: 
Monday, 30 April 2018

Worldwide | New York

A new report from the Secretary-General sets out the proposal for a global service delivery model for the United Nations Secretariat - A/72/801.

From the summary:

The vision of the global service delivery model for the United Nations Secretariat is to provide administrative support services that effectively enable the fulfilment of the mandates of the United Nations.

While Umoja standardized and automated business processes, the global service delivery model will consolidate fragmented administrative structures within and across duty stations with the goal of improving service delivery.

This will include realigning the Secretariat’s administrative architecture to better distinguish strategic from operational activities and strategic oversight from administrative service delivery [...]

Subject to the decisions to be taken by the General Assembly on the present report, the United Nations Secretariat would begin the transition to this new model in January 2019.

The addendum to the report (A/72/801/Add.1) summarizes the assessment for the location of the Global Shared Service Centres, conducted in 2017.

According to the report, the results of the detailed assessment indicated that Budapest, Nairobi, Kuala Lumpur, and Mexico City were the highest scoring in their respective regions (i.e. Europe, Africa, Asia and the Americas).

Editor's Note: The addendum to the report has been updated by a revision: A/72/801/Add.1/Rev.1.